Home Forums Themes Support Kitchen Site loading issue

This topic contains 16 replies, has 3 voices, and was last updated by Vic Themes Vic Themes 1 week, 5 days ago.

Viewing 15 posts - 1 through 15 (of 17 total)
  • Author
    Posts
  • #1243
    bigbambi
    Participant

    Hi there,

    Is there a way I can contact you that is private?

    Thanks

    Chris

    #1244
    Vic ThemesVic Themes
    Keymaster
    This reply has been marked as private.
    #1271
    bigbambi
    Participant
    This reply has been marked as private.
    #1278
    Vic ThemesVic Themes
    Keymaster

    Dear sir,

    Thank you so much for providing more details.
    Also sorry for keeping your time. We’re working on many tasks, so hope that you can understand to us.

    As we see in your message, we are missing url of the site in wp-admin account.

    So could you provide it too? We will take a priority to support in your ticket now.
    Please give us url of the asap.

    Thank you so much

    #1283
    bigbambi
    Participant
    This reply has been marked as private.
    #1297
    bigbambi
    Participant
    This reply has been marked as private.
    #1326
    bigbambi
    Participant

    What a pathetic support you offer… shameful

    #1342
    Vic ThemesVic Themes
    Keymaster

    Dear sir,
    Yes, we are know that we can not get a good support for you during this time. We need to resolve important task with deadline.
    So now, everything are back with support work.

    We will give you an prioritization to resolve your issue.
    Contact us through via skype: qtcmedia. We are always online to get an answer for you, this staff is not support team, but they can resolve your issue.

    About your issue, we tried to login your account to check your site, but it’s not working for us. Could you please send us all accounts again?

    Thank you so much.

    #1428
    mjholmes38
    Participant

    Hi – what was the resolution to this please?
    My site avantgarde.co.uk sometimes loads fine, sometimes only loads the navigation (but completely incorrectly) and something just loads a white page for seemingly no reason.

    This needs fixing! What is the issue and how is it resolved?

    #1429
    mjholmes38
    Participant

    **www.avantgardedesign.co.uk

    #1430
    bigbambi
    Participant

    Hi MJ,

    I received pretty poor support here and we are now in the processing of the rebuilding the site from scratch on a different framework. Such a shame as it is a good looking theme but totally useless if it doesn’t load properly.

    All the best
    Chris

    #1434
    Vic ThemesVic Themes
    Keymaster

    Hi bigbambi,

    We know that we can not get a good support work for you in that time.
    But we gave you our via skype to get contact in other supporter and then fixing your issue more than quickly. But we got nothing after that

    • This reply was modified 1 week, 6 days ago by Vic Themes Vic Themes.
    #1435
    Vic ThemesVic Themes
    Keymaster

    Hi mjholmes38,

    Could you help us create new ticket for yourself?
    We will fix your issue now.

    Thank you

    #1437
    mjholmes38
    Participant

    I just created a new one.

    #1448
    mjholmes38
    Participant

    You said you would fix the issue now and yet nothing.

Viewing 15 posts - 1 through 15 (of 17 total)

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