Home Forums Themes Support Viltorax – WordPress Theme Plugin button error correction request

This topic contains 21 replies, has 2 voices, and was last updated by Vic Themes Vic Themes 1 month ago.

Viewing 15 posts - 1 through 15 (of 22 total)
  • Author
    Posts
  • #1333
    webright
    Participant

    Hello, this is the user who requested correction of the icon error.
    We have verified that the icon error you sent us works correctly.
    However, pressing the button on the Plugin [Register Slider Revolution] does not respond.
    There is a authentication key.Please confirm and answer what to do.

    #1334
    Vic ThemesVic Themes
    Keymaster

    Hello sir,

    Could you provide FTP account or cpanel to us fix this issue?

    Thank you

    #1346
    webright
    Participant
    This reply has been marked as private.
    #1347
    Vic ThemesVic Themes
    Keymaster
    This reply has been marked as private.
    #1349
    webright
    Participant
    This reply has been marked as private.
    #1350
    webright
    Participant
    This reply has been marked as private.
    #1352
    Vic ThemesVic Themes
    Keymaster

    Yes, thank you.

    This is my IP: 14.175.138.125
    Please help me make an accessible. Tell me know if the process is done.

    I will check your site now.

    Thank you

    #1364
    webright
    Participant
    This reply has been marked as private.
    #1365
    Vic ThemesVic Themes
    Keymaster

    Hello sir,

    We just fig-out that we still can not access to your FTP account now.

    With Slider Revolution plugin, you did not need to register a key. Because we bought it.
    If it have any update to the latest version. We will update it into the theme

    Then you will get an email for this updating.

    • This reply was modified 2 months, 1 week ago by Vic Themes Vic Themes.
    #1371
    webright
    Participant
    This reply has been marked as private.
    #1372
    Vic ThemesVic Themes
    Keymaster

    Dear sir,

    Yes, we are working on your site now.
    Please waiting for us fix the site now.

    #1373
    Vic ThemesVic Themes
    Keymaster

    Hello,

    We need to login to your FTP account to fix this issue.

    We config-outed 2 plugins that they are conflicting with together. Slider revolution and WP page builder.
    So please give us an access to your FTP again with this IP: 14.175.138.125
    The old access that we can not login to it.

    Thank you

    #1381
    webright
    Participant
    This reply has been marked as private.
    #1382
    webright
    Participant
    This reply has been marked as private.
    #1385
    webright
    Participant

    Hello sir.
    I wonder how the correction requested yesterday is proceeding.
    Please reply after confirmation.

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