Home Forums Themes Support Kitchen NEEDS TO BE FIXED NOW! OTHER USERS PLEASE READ:

This topic contains 7 replies, has 2 voices, and was last updated by Vic Themes Vic Themes 2 days, 22 hours ago.

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  • #1439
    dancurranjr
    Participant

    After you broke my last website at BartlettCabinetry.com – and have still not replied to my support requests ( http://support.victhemes.com/forums/topic/new-install-issues/ )- I had to purchase a new domain – BartlettCabinet.com

    Brand new install of WordPress – installed Kitchen theme

    – Ninja Forms – Outdated version I cant update
    – Slider Revolution – Outdated version I cant update
    – Activating WooCommerce crashes the back end. Verified by FTP’ing in, removing Woo, changing them to 2017, reinstalling and activating WooCommerce

    You need to fix your install package! YOU have knocked me offline for a week and my client is not happy.

    That said.
    Please install demo material for Kitchen Home 2 immediately
    Fix Ninja Forms
    Fix Slider
    Activate and teste Kitchen theme

    FTP info in next message
    Activate Kitchen Theme and verify site works.

    • This topic was modified 1 week, 6 days ago by  dancurranjr.
    • This topic was modified 1 week, 6 days ago by  dancurranjr.
    #1441
    dancurranjr
    Participant
    This reply has been marked as private.
    #1444
    Vic ThemesVic Themes
    Keymaster

    Hello sir,

    Yes, We will working on your site now.
    All issues will be resolved on today.
    Please wait until we fix all.

    Thank you

    #1445
    Vic ThemesVic Themes
    Keymaster

    Hello sir.

    Done. Please review your site now.

    Let us know if you get any issue else.

    Thank you.

    #1446
    dancurranjr
    Participant

    Activate Slider Revolution

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    #1450
    Vic ThemesVic Themes
    Keymaster

    Hello,

    We activated ultimate add on when update plugin, that is licence. We bought it, so that only we can get it.
    http://prntscr.com/jghazr

    #1495
    dancurranjr
    Participant

    I have no idea what you re trying to say. You activated the plugin that you purchsed and only you have the license for? IS taht correct? and then why are you showing me an image pointing the deactivate seleection?

    Also

    Ultimate Addons for WPBakery Page Builder needs to be updated again and I can’t do it myself. Is this going to be an ongoing issue?

    #1497
    Vic ThemesVic Themes
    Keymaster

    Hello,

    The latest version of ultimate addon are updated now.
    For activate licence, this is not important to you. Just plugin is activated then you can use it.

    For image that I sent before,only want to show you that we activated plugin and you won’t need to do that. Also, never mind activate license that is for us. : )

    Your question: ” You activated the plugin that you purchsed and only you have the license for? ”
    This is correct. We bought plugin and only us have its license. If it get any update for latest version, we will update it on the theme. Then you will receive an email for updating theme.

    All that are clear for you, do you have any question else? Just let us know

    Thank you

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