Home Forums Themes Support Kitchen Kitchen VicPlugin breaking the server

Topic Resolution: Resolved

This topic contains 10 replies, has 3 voices, and was last updated by Vic Themes Vic Themes 6 days, 14 hours ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #902
    street
    Participant

    Long story short I purchased the template, installed everything, activated all plugins and suddenly my whole site went down (500 error). After calling support (goddady) it was concluded that ‘Kitchen VicPlugin’ is the culprit and is causing issues. To double check I went one by one and was able to confirm that indeed it was Kitchen VicPlugin plugin. Is there anyway to fix that? Once this plugin is activated the site goes down and gives a 500 error. Everything else works flawlessly.

    • This topic was modified 1 month, 1 week ago by  street.
    #904
    street
    Participant
    This reply has been marked as private.
    #911
    Vic ThemesVic Themes
    Keymaster

    Hello sir,

    Thank you for purchasing our theme.

    With your issue, could you please provide ftp account to us check and fix this?

    Thank you.

    #917
    street
    Participant
    This reply has been marked as private.
    #919
    Vic ThemesVic Themes
    Keymaster

    Hello sir,

    Please help us check the site again?

    We fixed Kitchen VicPlugin. It’s working now.

    Let us know if you have any issue else

    Thank you.

    #923
    street
    Participant

    It looks like it’s still broken. I activated woocommerce as required per template and it went down again 🙁

    Parse error: syntax error, unexpected end of file in /home/rt961gp323c2/public_html/wp-content/themes/kitchen/woocommerce/wc-template-function.php on line 1

    EDIT: This is also my test server so once the page is completed I will have to move it to live environment. Can you please let me know what was updated so I can fix it in case it fails again?

    • This reply was modified 1 month ago by  street.
    • This reply was modified 1 month ago by  street.
    #926
    Vic ThemesVic Themes
    Keymaster

    Hello sir,

    Please help us to check the site again?
    I update slider revolution for you, also import demo date and fix woo-commerce plugin.

    Let us know when the site is running well.

    Thank you.

    #927
    street
    Participant

    Perfect! Everything seems to be working fine now!

    Thanks so much for flawless support!

    #929
    Vic ThemesVic Themes
    Keymaster

    Thank you so much,
    So could you leave a rating 5 stars on themeforest for our support team?

    It’s here: https://themeforest.net/item/kitchen-design-responsive-wordpress-theme/18384318
    Your rating will a big encouragement to us.

    Thank you in advance

    Have a nice day

    #993
    ecommdigital
    Participant

    Hi

    is it possible you could shared what the problem was was the Kitchen VicPlugin ? I have the same problem.

    thanks

    #995
    Vic ThemesVic Themes
    Keymaster

    Dear Ecommdigital,

    Could you help us create new topic for yourself? and then we will help you to fix that. 😉

    Please provide FTP account as well as wp-admin for us too

    Thank you

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